When we are tasked with shipping one of our smokers we take it very seriously. We build a custom pallet to fit the new cooker. It is then strapped to pallet using heavy duty tie down straps. After we ensure the BBQ smoker is secure and without movement we move on to protecting its appearance. We wrap it in brand new thick moving blankets and secure them with multiple layers of shrink wrap. This technique has proven to be effective in protecting the new smoker in transit.
Unfortunately, there are circumstances that we can't protect against. It is IMPERITIVE that you follow the guidelines laid out below.
ALL DAMAGE/MISSING PARTS MUST BE MARKED ON DELIVERY RECEIPT OR THE CLAIM WILL BE DENIED
Thank you for your business. Once your order ships, we will email you the carriers contact number and tracking information. The information below is especially important to you regarding acceptance of the products. Please make sure to read it thoroughly.
Due to COVID-19 our third-party freight carriers are experiencing delays in transit. Please keep this mind. We do not refund ANY shipping costs due to delays in transit.
- All delivery dates are estimates and not guaranteed.
All deliveries are curbside, there are no exceptions.
- We cannot be responsible for any delays in shipping.
- If there is any damage call us immediately and DO NOT JUST REFUSE, THE ORDER. Please follow all directions below so claims do not get denied.
- Forward this email to the person accepting delivery if it is not you.
How do I accept my order?
------------YOU MUST ACCEPT THE SHIPMENT. DO NOT REFUSE YOUR ORDER------------
The driver must give you 15 minutes to inspect the Product. If the driver refuses to wait DO NOT SIGN anything! Call us immediately.
Write down the DAMAGE or MISSING parts (i.e., exhaust stack bent OR 2 deep gouges in paint on front door). DO NOT WRITE ANYTHING ELSE. If the driver refuses to let you write on the deliver receipt, call us immediately.
DO NOT write things like subject to inspection, concealed damage, all packaging intact or anything similar on the delivery receipt. The driver will ask you to do this, so your claim gets denied.
ACCESSORIES: If you ordered any accessories, make sure it was delivered with your order. In most cases, these will be inside the smoker/grill, if they are not with your order, write down the number of missing pieces on the delivery receipt.
WRITE ON DELIVERY RECEIPT: ALL damage/missing items must be marked on the delivery receipt. If the driver does not allow you to write on the delivery receipt call us immediately at (770-886-6290. We CANNOT file a claim if nothing is written on the delivery receipt and your claim will be denied. The driver does not have authority to tell you that you cannot write on the receipt.
TAKE PICTURES: Take pictures of your delivery. Even if, the material is not damaged, it is advantageous to take pictures at the time of delivery in case we need them later. If your material is damaged, we require pictures to process the claim. Please take pictures when the material is delivered.
REPORT DAMAGE: Please report any damage immediately, once the Driver leaves and time passes it makes it next to impossible to file a claim.
IF ANY OF THESE INSTRUCTIONS ARE NOT FOLLOWED YOUR CLAIM WILL BE DENIED. IT IS THE CARRIERS JOB TO RELIEVE THEMSELVES OF ANY RESPONSIBILITY.
Note the damage/missing details on the driver's proof of delivery (POD). Otherwise, we cannot replace the missing items or file a claim with both the Carrier and the third-party insurance provider. Do not discard any damaged item as it may be salvaged by the shipping company. Call us at 770-886-6290 or email email@example.com so that we can initiate a claim. Upon acceptance of your order, take photos and email them to firstname.lastname@example.org. Thank you again for your order. If you have any questions, please do not hesitate to give us a call.
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