Accepting Your New Smoker
When we are tasked with shipping one of our smokers we take it very seriously. We build a custom pallet to fit the new cooker. It is then strapped to pallet using heavy duty tie down straps. After we ensure the BBQ smoker is secure and without movement we move on to protecting its appearance. We wrap it in brand new thick moving blankets and secure them with multiple layers of shrink wrap. This technique has proven to be effective in protecting the new smoker in transit.
Unfortunately, there are circumstances that we can't protect against. It is IMPERITIVE that you follow the guidelines laid out below.
ALL DAMAGE/MISSING PARTS MUST BE MARKED ON DELIVERY RECEIPT OR THE CLAIM WILL BE DENIED
Due to COVID-19 our third-party freight carriers are experiencing delays in transit. Please keep this mind. We do not refund ANY shipping costs due to delays in transit.
How do I accept my order?
------------YOU MUST ACCEPT THE SHIPMENT. DO NOT REFUSE YOUR ORDER------------
IF ANY OF THESE INSTRUCTIONS ARE NOT FOLLOWED YOUR CLAIM WILL BE DENIED. IT IS THE CARRIERS JOB TO RELIEVE THEMSELVES OF ANY RESPONSIBILITY.
Note the damage/missing details on the driver's proof of delivery (POD). Otherwise, we cannot replace the missing items or file a claim with both the Carrier and the third-party insurance provider. Do not discard any damaged item as it may be salvaged by the shipping company. Call us at 770-886-6290 or email email@example.com so that we can initiate a claim. Upon acceptance of your order, take photos and email them to firstname.lastname@example.org. Thank you again for your order. If you have any questions, please do not hesitate to give us a call.